Terms & Conditions
Introduction
Creon FZE, Office 507/1, Fifth Floor, One UAQ Building Umm Al Quwain, UAE, support@creon.ae, license number 855_6/2, Tax Registration Number 104673880100001. The website send-cards.com is a domain name of Creon FZE.
Article 1 – The General Terms and Conditions
1.1 These general terms and conditions apply to any offer by Creon FZE and to any contract formed between Creon FZE and the consumer. Creon FZE’s general terms and conditions can be found at https://send-cards.com/products/pages/terms Consumers can easily download and save these General Terms and Conditions on this website.
1.2 If any provision of these General Terms and Conditions is null and void or annulled, the remaining provisions of these General Terms and Conditions will remain in full force and effect.
Article 2 – The purchase agreement
2.1 The offer contains a complete and accurate description of the digital products offered. Manifest mistakes or manifest errors in the offer are not binding on Creon FZE.
2.2 Creon FZE is not a publisher or issuer of digital products. The offer made by Creon FZE is at all times limited to what is offered or made known by the publisher or issuer of the digital product in the product terms and conditions of the digital product. Consumers are responsible for reviewing the product’s terms and conditions and hereby acknowledge that they have done so prior to completing the purchase.
2.3 The purchase agreement is formed when the consumer activates the ‘Order & pay’ button. The purchase agreement is formed on the condition that the consumer's payment has been received by Creon FZE.
2.4 Use of Credit Card payments: When a purchase is made using a credit card, the consumer affirms that the purchase is made solely for their personal use and not for any third-party interests. This condition is intended to ensure compliance with credit card non-transferability requirements.
2.5 Upon receipt of payment, the digital product will be delivered immediately.
2.6 By purchasing voucher(s) on send-cards.com, you affirm that the funds used for this purchase originate from a lawful and legitimate source and that you comply with all applicable legislation.
When redeeming the vouchers, you agree to comply with applicable legislation and with all applicable rules set forth by the voucher provider.
Please be aware that due to regulatory requirements, additional verification of your identity, the sources of your funds, and the intended use of the voucher(s), before or after the transaction, may be necessary. Consequently, the delivery of vouchers cannot always be guaranteed. You agree not to use the voucher(s) for any services that are offered illegally.
2.7 Australia – Gambling prohibition
Creon FZE does not offer, endorse, or facilitate gambling services of any kind. The digital products (vouchers) provided through our platform are intended solely for legitimate and lawful purposes. We expressly disclaim any intent or responsibility to enable, support, or promote gambling activities.
In accordance with Australian laws prohibiting the use of credit card, credit-related, and digital currency payments for interactive gambling-wagering activities, you are strictly prohibited from purchasing products on send-cards.com using a credit card or digital currency payment (digital wallet, cryptocurrency, or any other digital currency payment method), if the vouchers will be used for gambling purposes or to debit funds for online interactive gambling-wagering activities while being physically present in Australia. By completing a purchase, you confirm that you will not use the voucher(s) in violation of these regulations or for any gambling-related activities.
To ensure compliance with this policy, we reserve the right to implement measures, including payment method restrictions, transaction monitoring, post-purchase verification, suspension, or termination of your account. If it is determined that a purchase violates these restrictions, the transaction may be canceled, and any payments made will be refunded where permissible by law.
Additionally, in case you refuse to cooperate in case of a request from us for post-purchase verification, we reserve the right to implement the above-mentioned measures.
Article 3 – Exclusion of the right of withdrawal
3.1 The purchase is for the delivery of digital content that is not delivered on a tangible medium. By their nature, these digital products may be excluded from the right of withdrawal. Creon FZE excludes that right of withdrawal. Before any purchase can be made, the consumer must expressly agree to allow Creon FZE to begin delivery and the consumer must declare that they thereby waive their right of withdrawal.
Article 4 – The price
4.1 The price of the digital product is the price stated in the shopping cart in Creon FZE.’s online shop (send-cards.com).
4.2 The price on the payment page may specify VAT, transaction fees, and service charges. Transaction fees are the fees charged by the payment service provider to Creon FZE for the use of the payment method chosen by the consumer, such as the fee charged by the payment service provider for the transaction and an allocation for the periodic fixed fees charged by the payment service provider. These transaction fees vary by payment method and are shown on the payment page if applicable. Service charges include all other fees charged by Creon FZE for its services. These may vary by product and will be shown by product in the shopping cart if applicable.
4.3 Notwithstanding, Creon FZE may offer digital products at variable prices, where the prices of these products are subject to fluctuations in the financial market and are not in Creon FZE's control. This link to fluctuations and the fact that any prices quoted are target prices will be stated in the offer.
Article 5 – Delivery and execution
5.1 Delivery is made by email. The consumer must provide the correct email address and verify it properly. If the consumer has provided an incorrect email address, the digital product cannot be delivered again. Therefore, the consequences of providing an incorrect email address are entirely the responsibility and risk of the consumer.
5.2 For customers paying with PayPal, the product will be delivered to the PayPal email and not the email address entered on the delivery page (if different). Creon FZE is not liable for not having access to the PayPal email address where your product was delivered.
5.3 Consumers should enter the correct region and verify it properly. Changing the region is no longer possible once the ‘Order & Pay’ button has been activated. Therefore, the consequences of specifying an incorrect region are entirely the responsibility and risk of the consumer. Delivered digital products cannot be returned.
5.4 In the event of a defect, the consumer will be obliged to cooperate with Creon FZE to enable Creon FZE to ascertain the cause of the defect. The consumer is required to provide Creon FZE with all relevant information, such as a screenshot of the error message, the account value, currency, and region of the account where the credit was due to be added, and the website URL of the redemption page. The consumer is required to provide Creon FZE with digital access to their device to determine the cause of the defect.
5.5 We reserve the right to send reminders related to outstanding payments or other relevant matters concerning the products provided. These reminders may be sent via e-mail, SMS, or other means of communication you have provided. By using our services, you agree to receive such communications.
Article 6 – Fraud
6.1 Creon FZE continually has to cope with legal and natural persons seeking to commit fraud, money laundering, terrorist financing, or other unlawful or improper use of Creon FZE's services. The interests and integrity of Creon FZE and others may be harmed as a result. Creon FZE has therefore taken protective measures. These result from protective measures taken by financial and other institutions under the Dutch Prevention of Money Laundering and Financing of Terrorism Act (Wet ter voorkoming van witwassen en financieren terrorisme (Wwft)), the Dutch Financial Supervision Act (Wet op het financieel toezicht (Wft)) and Payment Services Directives 1 and 2 (PSD1 and PSD2) and/or by financial and other institutions independently. This will help reduce the risks and mitigate any adverse impact on Creon FZE and others. The consumer is obliged to comply with these protective measures.
6.2 In the event of fraud, money laundering, or terrorist financing, or suspicion thereof, Creon FZE reserves the right to:
Article 7 – Warranty
7.1 Creon FZE warrants that the digital products comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of formation of the contract.
7.2 The foregoing does not apply to statements made by third parties. Statements by the publisher or issuer of the digital product shall not constitute communications by Creon FZE. Lifespans of digital products vary by product. There are digital products with unlimited lifespans, as well as digital products with lifespans of, say, three months. The lifespan of a digital product is determined by the publisher or issuer of that product. A number of the digital products in Creon FZE's online shop come directly from the publisher or issuer of the digital product. These digital products are activated upon purchase in the online shop. The lifespan of the digital product is then equal to the lifespan communicated by the publisher or issuer of the digital product. Other digital products come from distributors. These digital products have already been activated. Longer handling times apply to them, in which case the remaining lifespan is shorter than the lifespan of the digital product communicated by the publisher or issuer of the digital product. This is factored into the price of the digital product as listed in the online shop. Shorter remaining lifespans cannot be considered as a defect. Creon FZE cannot provide a warranty in this regard. In such a case, Creon FZE shall not provide a new digital product or refund the purchase price. Creon FZE excludes any liability for damages resulting from the expiry of digital products. Creon FZE’s digital products are meant to be used directly online.
7.3 Product terms and conditions applicable to the Digital Product may not have been made available to Creon FZE and/or may be made available by Creon FZE. The consumer is then required to download these themselves from the website of the publisher or issuer of the digital product.
Article 8 – Force majeure
8.1 Creon FZE is not obliged to comply with any obligation to the consumer if it is prevented from doing so as a result of a circumstance for which it is not to blame and which is not its responsibility by the law, a legal act, or according to generally accepted standards. In these general terms and conditions, force majeure means, in addition to what is understood in law and case law, all external causes, foreseen or unforeseen, over which Creon FZE has no control but which prevent Creon FZE from fulfilling its obligations, including internet disruptions, disruptions in the payment service, lack of stock, war, riots, fire, strikes, transport difficulties, lack of energy, disasters, restrictive government measures, malfunctioning of company installations and failure of third parties to supply or provide products or services.
8.2 Creon FZE is entitled to suspend its obligations during any period of force majeure.
8.3 The consumer has the right to cancel the agreement after notification of non-delivery due to force majeure. Refunds can only be made to SEPA and PayPal accounts.
Article 9 – Liability
9.1 Creon FZE is not liable for damage in the event of fraud, money laundering, financing of terrorism, or other unlawful acts or suspicion thereof.
9.2 Creon FZE is not liable for damage resulting from loss, theft, destruction, misuse, or improper use of any digital product.
9.3 Creon FZE is not liable for damage if the lifespan of a digital product has ended.
9.4 Creon FZE is not liable for damage due to restrictions or limitations in product terms of the publisher or issuer of the digital product. Nor is Creon FZE liable for damages resulting from any act, omission, or decision of any publisher or issuer of the digital product. Creon FZE is not liable for damage if product terms of the digital product are breached.
9.5 Creon FZE is not liable for damage in the event that the information obligation of Article 5.3 is not met.
9.6 Creon FZE is not liable for damage resulting from hacking or account hacking, social engineering, or other unlawful acts of third parties.
9.7 Creon FZE is not liable for damage resulting from any incorrect entry of the email address, incorrect country selection, or other incorrect entry or choice by or of the consumer.
9.8 Creon FZE is not liable for damage resulting from an act or omission by third parties.
9.9 Creon FZE is not liable for damage if the publisher of the product or the operator of the website where the product is redeemed has detected fraud, money laundering, or terrorist financing or has any suspicion of that.
9.10 Creon FZE is not liable if the product cannot be used due to a failure at the publisher of the product or at the operator of the website where the consumer intends to use the product.
9.11 Creon FZE is not liable for any fees charged by the issuer of the product, such as maintenance fees or redemption fees.
9.12 Creon FZE's liability is limited to the damage that can be considered an immediate and obvious consequence of any non-performance or defective performance up to the nominal value of the defective digital product. Creon FZE is not liable for indirect and consequential damage.
9.13 Any liability of Creon FZE is limited to the amount covered by its insurance.
9.14 In the event of liability for a defective product, Creon FZE will either provide another equivalent digital product or refund the amount paid.
9.15 The limitations of liability contained in these general terms and conditions do not apply if the damage is due to intent or deliberate recklessness on the part of Creon FZE's directors.
9.16 Creon FZE hereby unequivocally disclaims any association or endorsement of the use of products showcased on its website (send-cards.com) for any unlawful practices, regardless of their nature, explicitly stating that it bears no responsibility whatsoever for any engagement therein by the purchaser.
Article 10 – Complaints procedure
10.1 Creon FZE has a complaints procedure published on its website. It will handle any complaint in accordance with this complaints procedure.
10.2 Complaints about the performance of any agreement must be submitted to Creon FZE fully, with a clear description of the complaint.
10.3 Complaints submitted to Creon FZE will be answered as soon as possible, but at the latest within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, Creon FZE will notify the consumer within the 14-day period of when to expect a more detailed response. Creon FZE will make every effort to find a satisfactory solution.
Article 11 – send-cards Coins
11.1 Depending on the product purchased and its currency, the consumer saves an amount of send-cards Coins determined by send-cards and can be redeemed against the purchase of certain digital products, determined by Creon FZE.
11.2 Redemption is made by selecting a digital product and activating the Redemption button. Redemption cannot be undone even if the wrong digital product or region was inadvertently selected. Send-cards coins are never redeemable for cash.
11.3 Send-cards Coins cannot be transferred. Allocation of Send-cards Coins is linked to the consumer's email address. Send-cards Coins assigned to different email addresses of a consumer cannot be merged.
11.4 Send-cards Coins expire one year after the last purchase.
Article 12 – Disputes
12.1 Dutch law applies to all agreements between Creon FZE and the consumer.
12.2 Any disputes between the consumer and Creon FZE will be submitted to the competent judge of the District Court of 's-Hertogenbosch, unless another court is competent to hear and determine the dispute.
